Privacy Policy
Last Updated: June 2025This Privacy Policy describes how BigPirate Casino ("we," "us," or "our") collects, uses, stores, and protects your personal information when you visit or use our website at bigpirate.live. By using this site, you agree to the practices described here.
1. Information We Collect
1.1 Information You Provide
When you register an account, make a deposit, or contact support, you may provide personal details including your full name, email address, mailing address, date of birth, phone number, and payment information. We collect only what is necessary to operate your account and process transactions.
1.2 Information Collected Automatically
When you visit our site, our servers automatically log certain technical information. This includes your IP address, browser type, operating system, referring URL, pages visited, and the date and time of each request. This data helps us maintain site security and analyze usage patterns.
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking tools to remember your preferences, maintain your session while logged in, and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may limit some site functionality.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Creating and managing your player account
- Processing deposits and withdrawals in USD
- Verifying your identity as required by KYC regulations
- Providing customer support via live chat and email
- Sending transactional communications such as deposit confirmations and security alerts
- Sending promotional emails if you have opted in to receive them
- Detecting and preventing fraud, money laundering, and other prohibited activities
- Complying with applicable laws and regulatory requirements
- Analyzing site performance and improving the user experience
3. Legal Basis for Processing
We process your personal data on the following legal grounds. Performance of a contract applies when processing is necessary to manage your account and fulfill transactions. Legitimate interests apply when we process data to detect fraud, maintain site security, and improve our services. Consent applies when you have opted in to receive marketing communications. Legal obligation applies when we are required to retain or share data to comply with applicable law.
4. Data Sharing and Disclosure
4.1 Service Providers
We share personal data with third-party service providers who help us operate the platform. These include payment processors, identity verification services, fraud detection providers, and email delivery services. These parties are contractually bound to protect your data and use it only for the services they provide to us.
4.2 Affiliate Partners
This website contains affiliate links. If you click an affiliate link and register at BigPirate Casino, we and our affiliate partners may receive compensation. We may share limited non-identifying referral data with affiliate networks for tracking purposes.
4.3 Legal Requirements
We may disclose your information when required by law, court order, or government authority. We may also disclose data to protect the rights, safety, or property of our users, the public, or our organization.
4.4 Business Transfers
If BigPirate Casino is acquired by or merged with another entity, your personal data may be transferred as part of that transaction. We will notify you via email or a prominent notice on our site before your data becomes subject to a different privacy policy.
5. Data Retention
We retain your personal information for as long as your account is active and for a period of five years after account closure, or longer if required by applicable law. Transaction records may be retained for up to seven years for financial compliance purposes. You may request deletion of certain data, subject to our legal retention obligations.
6. Data Security
We use 256-bit SSL encryption to protect data transmitted between your browser and our servers. Access to personal data is restricted to employees and contractors who need it to perform their job functions. We conduct regular security assessments and apply software patches promptly. No system is completely secure, and we cannot guarantee absolute protection against all threats.
7. Your Rights
Depending on your location and applicable law, you may have the right to access the personal data we hold about you, request correction of inaccurate information, request deletion of your data subject to retention obligations, object to or restrict certain types of processing, and withdraw consent for marketing communications at any time.
To exercise any of these rights, contact our support team via live chat or email. We will respond within 30 days. Identity verification is required before we can process access or deletion requests.
8. Children's Privacy
BigPirate Casino is strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal data, please contact support immediately and we will take steps to remove it.
9. Third-Party Links
Our site may contain links to third-party websites including responsible gambling organizations and payment processor portals. We are not responsible for the privacy practices of those external sites. Review their privacy policies before providing them with personal data.
10. Changes to This Policy
We may update this Privacy Policy periodically. When we make material changes, we will update the date at the top of this page and, where appropriate, notify registered users by email. Your continued use of the site after changes take effect constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, contact our support team through the live chat on our site or by email through the address listed in your account portal.