Privacy Policy

This Privacy Policy explains how BigPirate.live ("the Site," "we," "us," or "our") collects, uses, stores, and shares information about you when you access or use our online casino and sports betting platform. By using the Site, you agree to the collection and use of information described in this policy. If you do not agree, please discontinue use of the Site.

1. Information We Collect

1.1 Information You Provide Directly

When you register an account, we collect your full legal name, date of birth, residential address, email address, phone number, and any government identification documents submitted during the KYC verification process. Payment information including card numbers, bank account details, and cryptocurrency wallet addresses is collected when you make deposits or request withdrawals.

1.2 Information Collected Automatically

We automatically collect technical data when you visit the Site, including your IP address, browser type and version, operating system, referring URL, pages visited, time spent on those pages, and the device type used to access the Site. This data is collected through server logs, cookies, and similar tracking technologies.

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to maintain your session, remember your preferences, analyze site traffic, and deliver relevant promotional offers. You can configure your browser to reject cookies, but doing so may limit certain functionality on the Site. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a defined period.

2. How We Use Your Information

We use the information we collect to operate and maintain your account, process deposits and withdrawals, verify your identity in accordance with our KYC obligations, detect and prevent fraud and money laundering, provide customer support, send you promotional communications you have opted into, and comply with applicable legal and regulatory requirements.

We do not sell your personal data to third parties for their own marketing purposes. We may share data with regulated third-party service providers who assist in operating the Site, including payment processors, identity verification providers, and cloud hosting services. All such providers are contractually bound to handle your data according to this policy and applicable law.

3. Legal Basis for Processing

We process your personal data on the basis of contractual necessity (to fulfill your account and gaming services), compliance with legal obligations (anti-money laundering and know-your-customer regulations), and our legitimate business interests in operating a secure platform. Where we rely on your consent, you may withdraw it at any time by contacting us.

4. Data Retention

We retain your account data for as long as your account is active and for a period of at least five years following account closure, in compliance with anti-money laundering regulations. Financial transaction records may be retained for longer periods where required by applicable law. After the applicable retention period ends, your data is securely deleted or anonymized.

5. Your Rights

Depending on your jurisdiction, you may have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data subject to legal retention requirements, object to certain types of processing, and request portability of your data in a machine-readable format. To exercise any of these rights, please contact us at the address in Section 9.

6. International Transfers

Your data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we take steps to ensure that your data receives an equivalent level of protection as it would under applicable data protection law, including through contractual safeguards with receiving parties.

7. Security

We implement industry-standard security measures including 256-bit SSL encryption, two-factor authentication options for accounts, and restricted internal access to personal data. No transmission over the internet can be guaranteed to be completely secure. If you believe your account has been compromised, contact support immediately.

8. Responsible Gambling and Third-Party Links

The Site contains links to third-party responsible gambling resources. We are not responsible for the privacy practices of those external sites. We encourage you to review their privacy policies before submitting any personal information to them.

9. Contact

For questions, data requests, or privacy complaints, contact us at: [email protected]. We will respond to all verified requests within 30 days.

10. Changes to This Policy

We may update this Privacy Policy periodically. When changes are made, the "Last Updated" date at the top of this page will be revised. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.